If you are having problems with your hearing aid, there are a few things you can do yourself to try to fix it.
Problem: The volume drops
- Low battery – replace it.
- The sound outlet is blocked with earwax – clean with a small brush.
- Change the cerumen filter.
- Blocked microphone inlet – consult your hearing care professional.
Problem: The instrument “whistles” in the ear
- The instrument is not correctly inserted in your ear. Try again.
- The instrument is in the wrong ear – swap it over.
- The fit of the instrument is too loose – consult your hearing care professional.
Problem: The instrument does not work
- There is no battery in it – insert one.
- The battery compartment is not closed – shut it.
- The battery is dirty – clean the battery surface.
- The battery is dead – replace it.
Problem: The instrument slops out of your ear
- The ear canal is wet or dirty – wipe the hearing instrument and your ear with a soft, dry cloth.
Problem: The instrument hurts your ear
- The instrument is not correctly positioned – remove and re-insert it. If the problem persists, consult your hearing care professional.
Problem: The instruments is difficult to insert
- Place a small drop of non-irritating lubricant on your finger and smear onto the ear canal entrance before inserting your instrument. Ensure that no lubricant enters the sound outlet or microphone apertures.
Important:
If the suggestions above do not solve the problem, contact your hearing care professional.